Google Apps Support

Google can support you with any aspect of the Googe Apps for Education.  Please note that only school Google Apps administrators can request this support.

To access the support control panel log in to realsmart and navigate to your email page.  From the email page select the mail cog and choose manage this domain.


Here you will be logged in to the Google Apps control panel.  From here select the “support” menu.

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In the support menu there are a range of different support options from FAQ’s, forums, email support system and a contact telephone number.

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A few schools have recently contacted us about students sending joke or spam emails to their large email groups e.g. learners@schooldomain.

You can easily create a sending rule that will only affect learners and prevent any future spamming. This short video talks you through the steps.

You’ll need to be a google admin user to access the google admin settings at

This is the example regex used:


Remember no spaces and groups are separated by a pipe |

Hosting Webpages in Google Drive

We often get asked if there is an easy way to share SCORM content in realsmartcloud, the best option we have found it to host it in Google Drive. In fact you can host lots of stuff in Google Drive e.g Dreamweaver websites, video, whatever?

Just follow these simple steps:

With Drive, you can make web resources — like HTML, CSS, and Javascript files — viewable as a website.

To host a webpage with Drive:

  1. Open Drive at and select a file.
  2. Click the Share button at the top of the page.
  3. Click Advanced in the bottom right corner of the sharing box.
  4. Click Change….
  5. Choose On – Public on the web and click Save.
  6. Before closing the sharing box, copy the document ID from the URL in the field below “Link to share”. The document ID is a string of uppercase and lowercase letters and numbers between slashes in the URL.
  7. Name the root file as index.html
  8. Share the URL that looks like “[doc id]/” where [doc id] is replaced by the document ID you copied in step 6 – don’t forget the slash!

Anyone can now view your webpage.

Google API Migration

Google have recently emailed all Google Apps administrators to notify them of the discontinuation of the old provisioning API services. This is the service that manages the provisioning of users from your MIS to realsmart and then to Google Apps

We wanted to let you know that realsmart are managing the change of APIs for all the schools we work with and will very soon launch a new provisioning service. The new provisioning APIs allow us to provide a faster, more efficient service and we will keep you updated with improvements to the service.

There is no need for domain administrators to change anything as this will be managed by the realsmart development team. We are currently testing the new API and will be ready to migrate to the new version before the deadline set by Google.

Google Analytics


Google Analytics allows you to track and view key stats relating to your realsmartcloud site. Not only is this hugely beneficial as you can track how, where and why people are accessing your site, it’s also easy to set up.

  1. Sign in to your realsmartcloud site.
  2. Open Google Drive.
  3. Open a new tab / window and go to
  4. Click ‘sign up’ and complete the information form.
  5. Once you’ve done this you’ll be presented with a ‘tracking code’. Copy this.
  6. Navigate to your realsmartcloud site, click the ‘WordPress’ icon in the toolbar and select ‘Dashboard’. You will need to be a wordpress admin.
  7. Select ‘smartOptions’ from the menu.
  8. Open ‘analytics’ and paste the ‘tracking code’ in here. Then click ‘save changes’.

Google Analytics is now set up on your realsmartcloud site. Simply go to  sign in and click ‘reporting’ and then select the relevant criteria.

Embedding a Google Drive Folder in a Post or Page

A great way to organise and store resources is to put them all into a Google Drive folder. Here we show you how to embed the contents of a Drive folder into a post or page of your website.

Embedding a Google Drive folder is nice and easy. Just follow the steps below:

1.) Open up Google Drive and find the folder you want to use. Make sure the folder is shared correctly otherwise people won’t be able to view the contents when it’s embedded!

2.) Grab the ID of the folder. You can get this from the URL when you’re within the folder or from the folder sharing popup.


3.) Paste the embed code below into your post or page, replacing FOLDER-ID with the ID of your Drive folder. You can adjust the ‘height’ attribute to suit your needs.

<iframe src="" width="100%" height="400" frameborder="0"></iframe>

Here’s a working example:

Google Apps and The Department for Education


Over a year ago Google for Education began working with the UK Department of Education on their mission to make it easier for schools that are moving to the cloud to understand the issues of data security and protection and ensure that their service providers meet certain standards.

Please have a look at this article which highlights UK Department of Education’s Cloud Service Providers checklist.