Google can support you with any aspect of the Googe Apps for Education. Please note that only school Google Apps administrators can request this support.
To access the support control panel log in to realsmart and navigate to your email page. From the email page select the mail cog and choose manage this domain.
Here you will be logged in to the Google Apps control panel. From here select the “support” menu.
In the support menu there are a range of different support options from FAQ’s, forums, email support system and a contact telephone number.