If you’re one of the many schools we’ve worked with to set up a dynamic integration between realsmart and your SIMS MIS system, we’d like you to check that the link is still working.
We’ve noticed that in some schools the integration which should synchronise users daily hasn’t worked recently. It’s obviously very important that this is running regularly, as you’ll have new staff and students with you in this academic year who will need access to realsmart.
We’re in the process of contacting all the affected schools but in the meantime, if your realsmart member data is not being kept up to date, here are a few things we’d like you to check, which might be the cause of the problem:
1) Has the scheduled task been deleted?
Chances are, this was set up on your SIMS server, so check there first, unless you know it was set up elsewhere. If it’s no longer there, please email email@example.com, and we’ll resend the instructions to set this up again for you.
2) Is the URL in the scheduled task correct?
Towards the end of 2010, we changed servers, and emailed all our SIMS schools informing them of a change to their task, but this may not have been actioned in your school. The URL in the scheduled task should be:
3) Has the username/password used in the scheduled task been changed/removed?
If you have used a regular SIMS account to set up the automated integration, then these could have been changed, which would stop the integration from running.
4) Have you moved or changed your SIMS server?
If your server has been moved or changed, chances are it could no longer be set up. If you need instructions on how to set the task up again, please email firstname.lastname@example.org, and we’ll resend the instructions to set this up again for you.
5) Have the files been deleted?
If your scheduled task is still set up, then you’ll be able to find where the files should be from here, probably in the “Start in” field. Check this directory to make sure the files are still there. If not, they can be downloaded from this link:
6) “I’ve checked everything above” or, “I don’t know where to look”.
There should be a file called ‘realsmart.log’ in the same directory as the .exe file. Please send this to email@example.com, and we’ll be able to look into this for you and advise on the issue.
If you don’t know where to look, or you have a Managed Service and no access to your SIMS server, please email firstname.lastname@example.org, and someone will be in touch to assist you.
Please notify us if you think you’ve found or solved the issue, along with the time of day that the schedule is set to run, and we’ll check our sever log to make sure the data is coming across as it should.
Thanks for your co-operation.