Google Apps Support

Google can support you with any aspect of the Googe Apps for Education.  Please note that only school Google Apps administrators can request this support.

To access the support control panel log in to realsmart and navigate to your email page.  From the email page select the mail cog and choose manage this domain.


Here you will be logged in to the Google Apps control panel.  From here select the “support” menu.

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In the support menu there are a range of different support options from FAQ’s, forums, email support system and a contact telephone number.

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Tips for reporting technical issues.

We love squishing bugs!

The best software in the World has bugs from time to time, and we’re proud to say ours is no different 🙂

Bugs are just opportunities for us to improve our software, this is why we love squishing bugs. Don’t feel bad about reporting an issue to us but please take a note of these tips to see your support query is dealt with quickly.

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Get realsmart with our 0-6 months guide!

0-6Our new 0-6 month guide is designed to get you safely and successfully through the first 6 months of your realsmart life. It's full of practical help and support, and will be your guiding hand to cope with the first few weeks and beyond.

Copies have been sent to all our schools and further hard copies can be ordered by contacting
To download a pfd of this guide click here

What’s in the new release?

screen-shotAs you may or may not know, realsmart has had a new release, containing some fantastic new features.

What you’ll find at the outset is a great new portal page. This not only allows you to access your realsmart account, but also lets you:

Search our new support blog for relevant articles. For more info click here.

View live user stats for realsmart. For more info click here.

Enter any competitions we are currently running. For more info click here.

And should you need more training to realise the full potential of realsmart, you can now build your own bespoke training day. For more info click here.

We still hold a number of free support days through out the year. You can view details of these up and coming days directly from the Support Blog.

Once signed in, you’ll see the dock. This should be familiar to most, but even this area has undergone some changes. Click here for a more in depth overview of the dock.

You’ll also notice that realsmart now contains a lot of contextual help – from ‘tool tips’ to ‘Getting Started’.

Once you’ve created your items you’ll notice that sharing them has become a lot easier. Click here to see more.

As you can see, there’s lots in there. But that’s not it……… Over the next few months there will be even more improvements!

Keep and eye on the Blog for more updates.

realsmart dock

Once logged in to realsmart you will find yourself at the dock. Here’s a screenshot of how your dock may look; here you can see the profile photo and the four main icons: ‘my learning’, ‘my content’, ‘my profile’ and the ‘postbox’. The new callout help balloons should give you all the help you need while in the dock, but if you do require further assistance, just click on the questionmark icon at the top right of the toolbar at any time to bring you to this help page.

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Using realsmart support

Welcome to the realsmart blog.

The aim of the blog is to act as a central point to get help with your realsmart tools. The blog will be regularly updated with the latest news and any support topics we think may be useful to realsmart users.


The realsmart platform features ‘callouts’ (that’s what we call those helpful yellow balloons!). These aim to enhance your realsmart experience, offering useful advice about the tools you are using. They are intelligently programmed to show just when you need them; you can close them at any time.

Should you need further help, just head to the ‘help’ menu at the top of the tool pages and you will be directed to a support page for that tool; if required, this post will also contain a link to a video tutorial.

The blog can be accessed from many of the pages within realsmart:

From the dock:

The main dock within realsmart has callout help balloons which show what features are available and what they can do for you. The help dock help callout can be turned on and off from your ‘my profile’ page.

The question mark at the top right of the dock will bring you to the blog to start searching for the help you need.


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Getting started with rafl

rafl embraces the principles of assessment for learning, accelerated learning, multiple intelligences, learning to learn, thinking skills and learning styles, and delivers effective personalised learning.

This is done through a collection of objectives and activities. Learners can track their progress visually, review guidance and also upload evidence of their learning. Mentors can then access a dynamic overview of their class’ learning.

To create an rafl, click the ‘rafl’ tool on the create strip, enter a title and click ‘Create my rafl’.


The first pie you see represents your unit of work; task pies can be added by clicking the plus icon. You can add up to 8 task pies. You have the option to add guidance to each pie to help the learners with their activity. To add task criteria to your pies, click the next plus icon. Here you will see the ‘I can’ ‘Because I have’ statements. To the learner this means, I can learn this, because I have done the following tasks.

When a learner completes a task, the pies capture their qualitative and quantitative success. The colours are in a traffic light system, green means they completed the task with no problems, yellow means they had some difficulty, and red means they found it difficult. Grey means the task is incomplete.


Getting started with rcast

rcastrcast gives you a simple way to create blogs, podcasts, picture casts, video or vodcasts, or just simple RSS feeds for the school newsletters etc.

To create an rcast, click the ‘rcast’ tool on the create strip, enter a title and click ‘Create my rcast’.

The first circle that will appear will be your blog header. You can add content to your blog by clicking on the content icon, and you can upload a podcast by clicking the podcast icon below it. This will open a flash uploader, using this you can upload images, video and audio to create a podcast.

Subscribing to a podcast or RSS feed

At the moment podcasts will only work if the machine you are working on has iTunes. To subscribe to a podcast or an rss feed, view the item which has the subscription available, go to the menu bar at the top of the page and hover over subscribe. You will then see options to subscribe to the podcast, or subscribe to the RSS feed.



Getting started with rweb

rwebrweb allows you to create learning portfolios, online lesson plans, websites, reflective blogs, personal profiles, planners and target-setting all within a media-rich, collaborative environment. To create an rweb, click the ‘rweb’ tool on the create strip, enter a title and click ‘Create my rweb’.

The first circle that will appear will be your homepage. Click the plus icon to add navigational menu pages to your website. You can then add sub navigational pages by clicking the plus icon on the menu pages.

To add content to your website, click the content icon above the plus sign. You can move pages around by simply clicking and dragging them to where you want. If you want to delete a page you can drag it into the bin at the bottom right hand corner of the page.


Getting started with rmap

rmaprmap is an extremely powerful but simple graphical organiser, mind and concept mapping tool. You can graphically display concepts, units of work, models, tasks etc, and allow learners to mark their progress through the understanding of the concepts, providing media-rich evidence of their learning. If you are using a concept or mind-mapping tool at the moment, imagine if your maps could be shared instantly and collaborated on, and allowed learners to show their understanding by providing collated evidence.